ACT Group is excited to announce that we have just received our 28th Kyocera Services Excellence Award! ACT Group is the most awarded Kyocera dealer on the East coast!
With three consecutive J.D. Power and Associates certifications for providing "An Outstanding Customer Experience," as well as 28 consecutive Kyocera Gold Medallion Service Excellence awards and 3 consecutive Elite Dealer Awards, it’s clear that ACT puts customer service and support first.
Instead of being reactive, ACT takes a proactive approach with regular courtesy visits to each of our customers to check machines and ensure everything is operating at maximum efficiency and quality.
If any issues do arise, our team is ready to address them. We provide our team with state-of-the-art tools and resources to provide the best customer service. We pride ourselves on maintaining an average response time of less than three hours (five hours less than the industry average) since 2000. And on every service call, our highly trained technicians are able to order parts immediately to update your machines.