Let’s face it: printer paper jams are no fun. Not only do they slow down workflows and productivity, but they also can be costly if not addressed swiftly. One of the top searches regarding printer problems is “how fix jammed printer,” meaning this is a common problem businesses run into.
BDS is here to help with a guide for fixing printer paper jams while avoiding damage to the printer. The following advice should be sufficient to help. However, if these tips are not working, contact ACT Group (A BDS company) ASAP before trying to remedy the issue further. The last thing you want to do is cause further damage to your printer.
Fixing your jammed printer
If there is one thing you can take away from today, never try to yank out the paper from your printer forcefully. Removing the jammed paper too quickly can cause irreparable damage to your device, costing you more to remedy. Patience is crucial, so take your time when taking the following steps.
- Unplug and turn off printer: We want to avoid doing any work to the printer while it is on. Performing maintenance on your printer while it is still plugged in can be a significant hazard to your printer and yourself! Exercise extra caution when working with any technological device.
- Locate printer jam and slowly pull: Remember, slowly and gently are the keywords here. Do not yank with excess force, as you will damage the printer. As you locate the printer paper jam, begin to pull to see if it will slide out gently. If not, push the paper gently toward the rollers to see if it will quickly push through the printer manually.
- Restart printer: After carefully removing the paper, close the paper tray and remove any remaining paper. Sometimes, tiny bits of paper will still be lodged in your paper tray after removing the paper. Clear the tray of all traces and refill it with the remaining paper. Ensure that your rear access door is closed and secure. Once you have done those steps, restart the printer.
- Print test page: It is crucial to print a test page to ensure you properly remedy the issue. You will know the problem has been fixed when the paper feeds through normally.
There are rare instances where the printer jam remains even after taking the proper steps. If you are still receiving an error message, immediately contact ACT Group (A BDS company) so we can get a qualified service technician to assist further. We will get to your office in record time to get you back up and running as quickly as possible! Follow us on Facebook and LinkedIn to stay up to date on the latest industry news and trends.